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This
privacy policy covers the site www.flychina.com. Your privacy
is important to us. By visiting the website you are accepting the
practices described in the following Privacy Policy. To demonstrate
our commitment to our users' privacy, we have agreed to disclose
our information practices.
This Privacy policy is an integral part of our website and the services
offered to you and cannot, in any way, be separated from the User
Agreement, usage or transaction process. If you do not agree to
our privacy policy in whole, you must not use our website.
Information Collected Online About You and Information that
you provide us.
When
using FlyChina you provide your name, login name, password, address,
telephone number, fax number, email address, credit card number
and billing information. This information is collected for several
reasons, including but not limited to: (a) personal identification;
(b) to complete air, hotel and car reservations; (c) to allow us
to contact you for customer service; (d) to customize the content of
our site to meet your needs; and (e) to make product improvements.
Your email address is collected to send you an email confirming
your reservation. You may receive faxes confirming your reservation.
You may occasionally receive updates about special offers, new services,
and other news items. However, you may always decline to receive
these emails and fax messages. Please see our Opt Out policy described
below.
Reservations
When
using our site, we ask you to provide personally identifiable information.
This information includes your name, home or work telephone number,
fax number, email address, and your credit card number, expiration
date and billing information. This information is used to process
and book your reservation and to notify you by email, fax or telephone
and is used to access your reservation information. We may also
ask you for personally identifiable information about other people
for whom you are booking reservations. This information is to reserve
a room with the hotel or other services.
Cookies
Cookies
are small pieces of information stored on your computer tied to
information about you. Most Web browsers automatically accept cookies.
Cookies help us gather and analyze information about our customers.
We also use cookies to track usage of the "Guest" path. The "help"
section of most browsers will tell you how to disable this feature
or let you know when new cookies are added. The only drawback to
this is that you will be limited in some areas of our website. Persistent
cookies enable us to track and target the interests of our users
to enhance the experience on our website.
Log Files
Like
most standard Website servers, we use log files. This includes internet
protocol (IP) addresses, browser type, internet service provider
(ISP), referring/exit pages, platform type, date/time stamp, and
number of clicks to analyze trends, administer the site, track users'
movement in the aggregate, diagnose problems with our servers and
gather broad demographic information for aggregate use. IP addresses,
etc. are not linked to personally identifiable information.
Advertisers and Third Party Intermediaries
Some
of our business partners use cookies and log files on our site (for
example, advertisers/links/banners). However, we have no access
to or control over these. We use outside credit card / bank processing
and software companies to bill and provide users goods and services.
These companies do not share or use personally identifiable information
for any secondary purposes. This privacy policy covers FlyChina
only and does not cover use of information by any others.
Newsletter
If a
user wishes to subscribe to our newsletter, we collect information
such as name, address, telephone and email address. Users who no
longer wish to receive our newsletter may opt-out of receiving these
communications by clicking a link in
the email to unsubscribe.
Changing/Updating Information
You can
update your account information at any time by contacting FlyChina.
Sharing Information (personally identifiable and non-identifiable)
FlyChina
may be required by law to disclose information you have provided
in obtaining our travel products or services. FlyChina may also
disclose information against someone who poses a threat to FlyChina
interests (such as customer fraud) or whose activities could bring
harm to others.
We may also share non-personally identifiable demographic information
with our partners and advertisers. FlyChina will occasionally
share information to develop featured programs and content that
will be of interest to our website visitors
Suppliers / Partners
We provide
information about your activities to the suppliers who fulfill your
travel reservation. Although FlyChina offers products from reputable
suppliers and companies, we can not control or limit these suppliers
from using or disclosing your information without your permission.
FlyChina may contract a reputable third-party to facilitate the
distribution of survey, promotion, or sweepstakes programs.
Affiliated Websites
If you
were referred to FlyChina from another website, we may provide personally
identifiable information about you to the referring website. We
believe that the online companies from which you were referred
to us are reputable companies. We have not placed limitations on
the referring websites from using or disclosing your information
without your permission.
Opt-out
Our users
may 'opt-out' of having their information used for purposes not
directly related to our site or services. Users who no longer wish
to receive our newsletter and promotional communications may opt-out
of receiving these communications by
clicking a link in
the email to unsubscribe.
Surveys & Contests
From
time-to-time our site requests information from users via completely
voluntary surveys or contests. The requested information typically
includes contact information (such as name and shipping address),
and demographic information (such as zip code). This information
will be used to notify the winners, award prizes, monitoring or
improving the use and satisfaction of this website. We may use an
intermediary to conduct these surveys or contests, but they may not
use users' personally identifiable information for any secondary
purposes.
Security
FlyChina
takes every precaution to protect our users' information. When users
submit sensitive information via the website, their information
is protected both online and off-line. The reservation order form asks
users to enter sensitive information (such as credit card number
and billing information). That information is encrypted and is protected
with the best encryption software.
Contact Information
If users
have any questions or suggestions regarding our privacy policy,
please contact us at:
Phone:
(561) 477-7000
Fax: (561) 443-3308
E-mail: hq FlyChina.com
Postal
Address: 951 Yamato Road, Suite 106, Boca Raton, FL 33431-4425,
USA
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